Workflow success rate
Share of workflow runs that complete without error.
successful runs / total runsBenchmarkSet an internal SLO (e.g. >98%)
Silent workflow failures corrupt data and pipeline; this is your systems pulse.
Automation & ops
This is the operational health and unit economics of the systems themselves. A silent workflow failure corrupts data and pipeline downstream while every dashboard still looks green, so I watch success rate and cost per outcome first.
Shape of it
4 signals
Credits per booked meeting
Enrichment/automation credits consumed per meeting booked.
total credits spent / meetings bookedTies tooling spend to outcomes; exposes waterfalls that enrich a lot but book nothing.
Cost per enriched record
Blended cost to enrich one record across the provider chain.
total enrichment spend / records enrichedBenchmarkA 4-tool waterfall runs ~$0.56 per valid email; per-enriched cost is ~$0.05–0.13 by provider/field
Conditional enrichment and cheapest-first ordering can cut this 30–50%.
System uptime
Share of time a critical automation or integration is available.
BenchmarkStandard SaaS SLO territory (99.9%)
A down sync or webhook means stale CRM data and missed speed-to-lead windows.